Refund & Cancellation Policy
Refund & Cancellation Policy
We want you to subscribe with confidence. This policy explains how whitebg billing works, how to cancel, and when you can request a refund.
Last updated: August 2026
Cancel anytime
Cancel your subscription at any time with no cancellation fee.
7-day refund window
Full refund available within 7 days of your first subscription if usage is minimal.
Back to source
Refunds are returned via the original payment method, typically in 5–10 business days.
Subscription & Billing
- • whitebg is subscription-based: Pro at $13.50/month (500 images per month) and Business at $54.00/month (2,000 images per month).
- • Subscriptions renew automatically each month on the same calendar day as your original subscription date.
- • At the start of each billing cycle, your image quota resets to your plan's monthly allowance.
- • Unused images do not roll over to the next billing cycle.
- • All prices are in US Dollars (USD). Payments are processed by a third-party payment provider.
How to Cancel
- • Sign in, go to your Dashboard, and click "Manage subscription" on the subscription card.
- • You can also email support@whitebg.app and we will cancel it for you.
- • After cancelling, you will not be charged again, and you keep access for the remainder of the billing cycle you already paid for.
- • Cancelling does not automatically issue a refund; see the conditions below.
When You Can Get a Refund
- • Within 7 days of your first subscription, provided you generated no more than 10 images in that cycle — full refund.
- • A service failure on our side prevented you from generating images for an extended period and we failed to fix it within a reasonable time.
- • Duplicate or incorrect charges caused by a system error — we refund the excess in full.
- • You were charged after your subscription was already cancelled — we refund that charge.
When Refunds Are Not Available
- • You have already generated more than 10 images in the current billing cycle (the service is considered delivered).
- • The 7-day window after your first subscription has passed and no service failure applies.
- • Renewal charges that occurred because the subscription was not cancelled in time (please cancel before the renewal date).
- • Subjective dissatisfaction with output quality — we offer a free allowance so you can evaluate before subscribing.
- • Accounts limited or terminated for violating our Terms of Service.
How to Request a Refund
The process is straightforward:
- 1Email support@whitebg.app with "Refund Request" in the subject line.
- 2Include your registered email, plan, payment date, and the reason for the request.
- 3We will respond with a decision within 3 business days.
- 4Once approved, the refund is returned via your original payment method, typically within 5–10 business days (timing depends on your bank).
Try Before You Pay
Every new account gets 1 free white-background image with no payment method required. We strongly recommend using the free allowance to confirm the results meet your expectations before subscribing — this avoids the vast majority of refund disputes.
Questions about refunds?
If you have any question about this policy or a specific charge, contact us and we will help as quickly as we can.